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Home Depot

From pros’ last resort to valued business partner

Challenge

How could we articulate the breadth and depth of The Home Depot’s professional offerings while simultaneously streamlining multiple branded services?

Home

Quest: We power Pros to achieve more

Professionals of every kind were only spending a fraction of their dollars at Home Depot, preferring to shop with specialists. To get their business, Home Depot had developed a vast array of pro-focused offerings - but this created confusion rather than participation.

 

We needed to help Pros navigate Home Depot’s confusing and overwhelming Pro ecosystem, and by doing so reposition Home Depot to Pros: from a place to grab a forgotten bag of nails to valued business partner.

 

Conversation with a broad spectrum of audiences unearthed a common need among a broad spectrum of Pros: the desire to achieve - personally, professionally and societally. And Home Depot’s offering, when organized and deployed correctly actually had the power to help pros accomplish more of what they had set out to do - we just needed to make it visible.

Doing

Building a new kind of relationship

We first codified the brand’s name as Home Depot Pro, signalling the company’s commitment to pros of every kind. We then created a simple brand architecture that highlighted hero products, and clearly communicated benefits. In addition, we designed a visual identity system, tone of voice, and messaging strategy to bring the Pro brand to life.

 

We also helped optimize the loyalty program that was the cornerstone of the new brand/Pro relationship.

RESULTS

We breathed new life into Home Depot’s relationship with its most valuable audience

Home Depot has continued to grow revenue from its pro customers; prosales outpace DIY sales and were a large part of total YOY sales increases.

Work

See more examples of how we’ve helped to transform our clients.